Faq

Unfortunately, we are not a hotel that can offer this daily service. But, all of our homes are equipped with washing machines. It is the cheapest and quickest way for fresh linen for your own stay.

Smoking is prohibited on the rented premises. However, we do allow smoking on the terraces and backyards.

Yes, we can provide a baby high chair and baby cot. Please be aware there is a €15 charge for a baby high chair, and a €25 charge for a baby cot.

Please bear in mind our rental properties are individually owned and each home will offer different TV options. We have no standardized service in all our properties. However, each home is equipped with a Smart TV where you can use your own credentials for Netflix and other streaming services. Don't forget to log off after your stay.

Yes, we will make sure there are no basic necessities missing. Beds will be made with fresh linens, and bath towels will be provided. We do not offer beach towels as a standard for apartments, but do for villas and homes with a private pool or jacuzzi.

All our homes have car park included in the quotation –private parking in most cases–, so you won’t need to circle around trying to find a parking spot.

Yes, final cleaning rate is included in the quotation and can be seen during the booking process. Included as well are electricity, water and gas fees as long as there is no excessive usage concluded after your stay.

Absolutely! Please send us your flight information and headcount in your party and we will arrange an airport transfer for you. The driver will meet you at the airport and drive you to your rental home for you to check in. We work with a private transfer company, please contact us at reservations@vivi-homes.com if you need us to provide you with a quotation.

We will send on anything you might have left behind. Please report any missing items within 48 hours of your departure date. We will do our best to find it and ship it to you. There will be an additional charge subject to item size, weight, and overall features.

We want to make you feel at home. That’s why all our homes are equipped with free-of-charge Internet access (Wi-Fi optical fiber), so you will be able to use a high-speed Internet connection during your stay.

You will be prompted to pay your pending amount + refundable deposit 30 days prior to arrival. This deposit is fully refunded 10 days after check-out and subject to a damage inspection of the accommodation.

Yes. Monthly rentals usually carry a 20% discount. If you are interested in renting a home for longer periods of time, please contact us at reservations@vivi-homes.com or call us at +34 95 11 28 003 so we can offer you a monthly quotation.

Reservation changes are always subject to availability. Please contact us or call us at +34 951 386 045 to help you modify your reservation. There might be extra costs involved depending on the situation.

While HomeAway/Airbnb are advertising sites, ViVi Homes is a Property Management company that takes care of all aspects concerning vacation rentals, from marketing to maintenance and housekeeping. Holiday rental sites like HomeAway or Airbnb will charge you up to 6-12% commission on top of our quotation. This is the main reason why we always recommend booking directly on our website. However, we find this sort of sites like HomeAway extremely helpful, since their wide reach can boost our homes visibility.

You will be asked to pay 30% of the total amount in order to confirm your reservation.

Our website has an integrated online payment platform that synchronizes all our calendars instantly for you to be able to book your holiday rental directly from www.vivi-homes.com If you want to get a quote, just press “BOOK NOW” on the property you are interested in and select your dates in the calendar. The budget for the selected dates will automatically appear just below the calendar.
*Please note that certain dates have minimum stays according to the season.
If you have any further questions, do not hesitate to contact us or call us at +34 95 11 28 003
We accept Visa and Mastercard.

For cancellations made before 30 days of arrival, the 30% booking fee will be lost. If you cancel within 30 days of your arrival, no refund will be offered and 100% will be lost.

Our guest relations manager will contact you by phone or e-mail a few days prior to arrival in order to arrange your check-in. This can be with a local key locker or personal check-in.

We are as flexible as possible with check-in times. You will be able to arrange an early check-in as long as the home is available for an extra usage fee.

You can check in any time from 4 pm to 21 pm. Please be aware of our additional charge for late check-in:
From 8 PM to 12 AM there is an extra charge of 50 euros.

Once your booking has been confirmed, we will email you the Booking Confirmation with the address details.

Check-out is at 11 am on your day of departure. If you need to stay any longer, you can request a late check-out at additional charge. However, this will depend on availability.
Didn’t find your question here? Please contact us, we will be happy to help you!